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Services marketing: Integrating customer focus across the firm
Zeithaml, Valarie A.
Bitner, Mary Jo
McGraw-Hill/Irwin
2009
New York
(eng) English
9780071263931
Not available
5th ed
CUSTOMER SERVICES
Not available
Not available
xxviii, 708 p.
24 cm.
ill.
Not available
Access no. Call number Location Status
00424/10 (Res) 658.812 Zei S Library - 8th Floor Available
00425/10 658.812 Zei S Library - 7th Floor Available
00426/10 658.812 Zei S Library - 7th Floor Available
00381/10 658.812 Zei S Library - 7th Floor Available
00382/10 658.812 Zei S Library - 7th Floor Available
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