Melayani pelanggan kecewa: tetap efektif dalam kondisi kesal
Morgan, Rebecca L.
Osman, Fiyanti
Penerbit PPM (Jakarta, 2003)
(ind) Indonesian
9794421111
Seri panduan praktis
Cet. 2
CUSTOMER SERVICES;
Unknown
Unknown
Physical dimension
xiv, 85 p.
21 cm.
ill.
Summary / review / table of contents
No summary / review / table of content available
Copies
| Access no. |
Call number |
Location |
Status |
| 00620/06 |
658.812 Mor M |
Library - 7th Floor |
Available |