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The discipline of market leaders: choose your customers, narrow your focus, dominate your market
Treacy, Michael
Additional author
Wiersema, Fred
Publisher
Addison-Wesley Publishing Company
Year of publication
1995
Publication place
Reading, Massachusetts
Language
(eng) English
ISBN
0201406489
Series
Not available
Edition
Not available
Subject
CUSTOMER SERVICES
Note
Not available
Abstract
Not available
Number of pages
xvi, 208 p.
Dimension
24 cm.
Other description
Not available
Summary / review / table of contents
Not available
Copies
Access no.
Call number
Location
Status
04373/06
658.8 Tre D
Library - 7th Floor
Available
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