Online catalog | library@petra - physical collection

Showing 6.771 - 6.780 from total of 7.847 item(s)

Author Thamrin, Indrawati ISBN Unknown Edition Unknown Dimension 30 cm.

Access no.	Call number	Location	Status
Access no.03808/10	Call number(T) 658.812 Tha A	LocationLibrary - 8th Floor	Status Available

Business process mapping: improving customer satisfaction

Author Jacka, J. Mike. ISBN 9780470444580 Edition 2nd ed Dimension 24 cm

Access no.	Call number	Location	Status
Access no.00857/11	Call number658.812 Jac B	LocationLibrary - 7th Floor	Status Available

A Guide to service desk concepts

Author Knapp, Donna ISBN 9780324785067 Edition 3rd ed. Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.00852/11	Call number658.812 Kna G	LocationLibrary - 7th Floor	Status Available

7 Things never to say to your customers

Audio visual

Author Unknown ISBN Unknown Edition Unknown Dimension 4,75 inch

Access no.	Call number	Location	Status
Access no.03730/11	Call number658.812 Sev	LocationLibrary - 5th Floor/ AV	Status Available

Managing customers as investments: the strategic value of customers in the long run

Author Gupta, Sunil ISBN 9780132161619 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.01483/12	Call number658.812 Gup M	LocationLibrary - 7th Floor	Status Available

Take their breath away: how imaginative service creates devoted customers

Author Bell, Chip R. ISBN 9780470443507 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02720/12	Call number658.812 Bel T	LocationLibrary - 7th Floor	Status Available

Author Azevedo, Abaete de ISBN 9780071497046 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02823/12	Call number658.812 Aze C	LocationLibrary - 7th Floor	Status Available

Author Kuzmeski, Maribeth ISBN 9780470488188 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02828/12	Call number658.812 Kuz C	LocationLibrary - 7th Floor	Status Available

Customer service: skills for success

Author Lucas, Robert W ISBN 9780071315920 Edition 5th ed Dimension 26 cm.

Access no.	Call number	Location	Status
Access no.00114/13	Call number658.812 Luc C	LocationLibrary - 7th Floor	Status Available

Author Kaufman, Ron ISBN 9780984762507 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.00358/13	Call number658.812 Kau U	LocationLibrary - 7th Floor	Status Available