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Customer service: skills for success

Lucas, Robert W Unknown McGraw-Hill (New York, 2012) (eng) English 9780071315920 Unknown 5th ed CUSTOMER SERVICES; Appendix: p. 374 - 375; Glossary: p. 376 - 384 ; Unknown
Physical dimension
xix, 394 p. 26 cm. ill.
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Access no. Call number Location Status
00114/13 658.812 Luc C Library - 7th Floor Available