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Business process mapping: improving customer satisfaction

Jacka, J. Mike. Keller, Paulette J. John Wiley & Sons, Inc. (Hoboken, NJ, 2009) (eng) English 9780470444580 Unknown 2nd ed REENGINEERING (MANAGEMENT); Unknown Unknown
Physical dimension
xiii, 322p. 24 cm ill.
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No summary / review / table of content available

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Access no. Call number Location Status
00857/11 658.812 Jac B Library - 7th Floor Available