Online catalog | library@petra - physical collection

Showing 6.721 - 6.730 from total of 7.848 item(s)

Layanan ekstrem bagi pelanggan

Author Nulman, Philip R. ISBN 979908508X Edition Unknown Dimension 20 cm.

Access no.	Call number	Location	Status
Access no.03786/05	Call number658.812 Nul L	LocationLibrary - 7th Floor	Status Available

Relationship marketing: inovasi pemasaran yang membuat pelanggan bertekuk lutut

Author Chan, Syafruddin ISBN 9792201564 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.04523/05	Call number658.812 Cha R	LocationLibrary - 7th Floor	Status Available
Access no.04886/05	Call number658.812 Cha R	LocationLibrary - 7th Floor	Status Available
Access no.04887/05	Call number658.812 Cha R	LocationLibrary - 7th Floor	Status Available

Customer service: building successful skills for the twenty-first century

Author Lucas, Robert W. ISBN 0072938056 Edition 3rd ed. Dimension 26 cm.

Access no.	Call number	Location	Status
Access no.05112/05	Call number658.812 Luc C	LocationLibrary - 7th Floor	Status Available

Managing quality customer service

Author Martin, William B. ISBN 0931961831 Edition Unknown Dimension 25 cm.

Access no.	Call number	Location	Status
Access no.05087/05	Call number658.812 Mar M	LocationLibrary - 7th Floor	Status Available

Customer satisfaction: practical tools for building important relationships

Author Scott, Dru ISBN 1560525231 Edition 3rd ed. Dimension 26 cm.

Access no.	Call number	Location	Status
Access no.05088/05	Call number658.812 Sco C	LocationLibrary - 7th Floor	Status Available

Melayani pelanggan kecewa: tetap efektif dalam kondisi kesal

Author Morgan, Rebecca L. ISBN 9794421111 Edition Cet. 2 Dimension 21 cm.

Access no.	Call number	Location	Status
Access no.00620/06	Call number658.812 Mor M	LocationLibrary - 7th Floor	Status Available

Better telephone skills now

Audio visual

Author Unknown ISBN Unknown Edition Unknown Dimension 4,75 inch

Access no.	Call number	Location	Status
Access no.00970/06	Call number658.812 Bet	LocationLibrary - 5th Floor/ AV	Status Available

Dasar dasar pelayanan prima

Author Barata, Atep Adya ISBN 9792050655 Edition cet. 2 Dimension 21 cm.

Access no.	Call number	Location	Status
Access no.02364/06	Call number658.812 Bar D	LocationLibrary - 7th Floor	Status Available

Customer communications 2005-2006

Author Jones, Maggie ISBN 0750666439 Edition Unknown Dimension 30 cm.

Access no.	Call number	Location	Status
Access no.01953/06	Call number658.812 Jon C	LocationLibrary - 7th Floor	Status Available

Author Spector, Robert ISBN 0471702862 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.02854/06	Call number(R) 658.812 Spe N	LocationLibrary - 6th Floor	Status Available