The nordstrom way to customer service excellence: a handbook for implementing great service in your organization
Spector, Robert
McCarthy, Patrick
John Wiley & Sons, Inc (Hoboken, NJ, 2005)
(eng) English
0471702862
Unknown
Unknown
CUSTOMER RELATIONS-HANDBOOKS, MANUALS, ETC.;
Appendix: p. 253 - 262;
Unknown
Physical dimension
xviii, 270 p.
23 cm.
Unknown
Summary / review / table of contents
No summary / review / table of content available
Copies
| Access no. |
Call number |
Location |
Status |
| 02854/06 |
(R) 658.812 Spe N |
Library - 6th Floor |
Available |