Customer service: building successful skills for the twenty-first century
Lucas, Robert W.
Unknown
Irwin McGraw-Hill (Boston, 2005)
(eng) English
0072938056
Unknown
3rd ed.
CUSTOMER SERVICES;
Appendix: p 393 - 394; Glossary: p. 395 - 405;
Unknown
Physical dimension
xvi, 416 p.
26 cm.
ill.
Summary / review / table of contents
No summary / review / table of content available
Copies
| Access no. |
Call number |
Location |
Status |
| 05112/05 |
658.812 Luc C |
Library - 7th Floor |
Available |