Online catalog | library@petra - physical collection

Showing 6.661 - 6.670 from total of 7.830 item(s)

Prinsip-prinsip total quality service (TQS)

Author Tjiptono, Fandy ISBN 9795334565 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.03047/98	Call number658.812 Tji P	LocationN/A	Status Available

Total quality service (studi kasus perusahaan jasa telekomunikasi)

Author Poetrodjojo, Sujono ISBN Unknown Edition Unknown Dimension 30 cm.

Access no.	Call number	Location	Status
Access no.03172/98	Call numberUKP 658.812 Poe T	LocationLibrary - 8th Floor	Status Available

Author Glynn, William J. ISBN 0471960667 Edition Unknown Dimension Unknown

Access no.	Call number	Location	Status
Access no.07042/98	Call number658.812 Gly V	LocationLibrary - 7th Floor	Status Available

AMA handbook for customer satisfaction

Author Dutka, Alan ISBN Unknown Edition Unknown Dimension 21 cm.

Access no.	Call number	Location	Status
Access no.00789/99	Call number658.812 Dut A	LocationN/A	Status Available

Delivering quality service: balancing customer perceptions and expectations

Author Zeithaml, Valerie A. ISBN 0029357012 Edition Unknown Dimension 21 cm.

Access no.	Call number	Location	Status
Access no.00791/99	Call number658.812 Zei D	LocationN/A	Status Available

Author Payne, Shelia ISBN 0717297403 Edition Unknown Dimension 24 cm

Access no.	Call number	Location	Status
Access no.04483/99	Call number(R) 658.812 Pay D	LocationLibrary - 6th Floor	Status Available

Complete book of ready to use costomer service scripts

Author Ramundo, Michael C. ISBN 0133998827 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.26874/00	Call number658.812 Ram C	LocationLibrary - 7th Floor	Status Available

Quality: from customer needs to customer satisfaction

Author Bergman, Bo ISBN 0077090160 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.27584/00	Call number658.812 Ber Q	LocationLibrary - 7th Floor	Status Available

Strategi Kaizen untuk kepedulian pada pelanggan

Author Wellington, Patricia ISBN Unknown Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.29020/00	Call number658.812 Wel S	LocationN/A	Status Available

Author Chakrapani, Chuck ISBN 0877572674 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02069/01	Call number658.812 Cha H	LocationLibrary - 7th Floor	Status Available