Online catalog | library@petra - physical collection

Showing 6.661 - 6.670 from total of 7.849 item(s)

Service breakthroughs: changing the rules of the game

Author Heskett, James L. ISBN 0029146755 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.00659/94	Call number658.812 Hes S	LocationN/A	Status Available

What you should know about customer relations

Author Einstein, Arthur W. ISBN Unknown Edition Unknown Dimension 19 cm

Access no.	Call number	Location	Status
Access no.01718/89	Call number658.812 Ein W	LocationN/A	Status Available

Total quality service: how organizations use it to create a competetive

Author Brown, Stanley A. ISBN Unknown Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.00989/94	Call number658.812 Bro T	LocationN/A	Status Available

Keeping customers

Author Sviokla, John J. ed. ISBN 0071033807 Edition Unknown Dimension 24 cm

Access no.	Call number	Location	Status
Access no.03284/94	Call number658.812 Svi K	LocationN/A	Status Available

Product plus: how product + service = competitive advantage

Author Lovelock, Christopher ISBN 0071134514 Edition Unknown Dimension 23 cm

Access no.	Call number	Location	Status
Access no.03211/95	Call number658.812 Lov P	LocationN/A	Status Available
Access no.03212/95	Call number658.812 Lov P	LocationN/A	Status Available

Winning the service game

Author Schneider, Benjamin ISBN 0875845703 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.01305/97	Call number658.812 Sch W	LocationN/A	Status Available
Access no.02117/96	Call number658.812 Sch W	LocationN/A	Status Available

Word-of-mouth marketing

Author Wilson, Jerry R. ISBN 0471008583 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.04055/96	Call number658.812 Wil W	LocationN/A	Status Available

Author Brown, Stanley A. ISBN 0471641235 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.04077/96	Call number658.812 Bro W	LocationN/A	Status Available

Author Cook, Sarah ISBN 0749420758 Edition 2nd ed. Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02124/97	Call number658.812 Coo C	LocationN/A	Status Available

Telephone courtesy and customer service

Author Finch, Lloyd ISBN 1560520647 Edition Rev.ed Dimension 26 cm

Access no.	Call number	Location	Status
Access no.02125/97	Call number658.812 Fin T	LocationN/A	Status Available