Service breakthroughs: changing the rules of the game
Heskett, James L.
Sasser, W. Earl
The Free Press (New York, 1990)
(eng) English
0029146755
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SALES MANAGEMENT;
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Physical dimension
xii, 306 p.
24 cm.
Unknown
Summary / review / table of contents
No summary / review / table of content available
Copies
| Access no. |
Call number |
Location |
Status |
| 00659/94 |
658.812 Hes S |
N/A |
Available |