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Pengaruh kualitas layanan terhadap kepuasan dan loyalitas pelanggan Hai Di Lao Pakuwon
Digital Theses
Creator(s)
CHRISTOPER STEADY / D11220155
Contributor(s)
Thomas Santoso / 85-005
as Advisor 1
Augustinus Simanjuntak / 06-010
as Examination Committee 1
Fransisca Andreani / 96-024
as Examination Committee 2
Publisher
Not available
Source
Skripsi No. 31013069/MAN/2026; Christoper Steady (D11220155)
Advocacy dan repurchase intention: pengaruh customer experience dan customer satisfaction pada expat. Roasters
Digital Theses
Creator(s)
PINI / D11220345
Contributor(s)
Nony Kezia Marchyta, S.E., M.M. / 19-021
as Advisor 1
Wilma Laura Sahetapy / 10-001
as Examination Committee 1
Yohanes Sondang Kunto / 05-011
as Examination Committee 2
Publisher
Not available
Source
Skripsi No. 31013061/MAN/2026; Pini (D11220345)
Integrasi voice of customer dan metode Six Sigma sebagai strategi product management untuk peningkatan kepuasan pelanggan pada perusahaan FMCG
Digital Theses
Creator(s)
RACHEL KENZIA ANINDITA / C13220034
Contributor(s)
Jani Rahardjo / 89-015
as Advisor 1
Felecia / 02-026
as Examination Committee 1
Indriati Njoto Bisono / 98-040
as Examination Committee 1
Publisher
Not available
Source
Skripsi No. 03022726/IND/2026; Rachel Kenzia Anindita (C13220034)
Pembentukan pengalaman konsumen dalam layanan kustomisasi produk: studi terhadap Okabawes Furniture
Digital Theses
Creator(s)
KEVIN PRIBADI / D11210309
Contributor(s)
Dhyah Harjanti / 09-021
as Advisor 1
Wilma Laura Sahetapy / 10-001
as Examination Committee 1
Publisher
Not available
Source
Skripsi No. 31013004/MAN/2025; Kevin Pribadi (D11210309)
Pengalaman dan kesadaran keuangan digital: peran responsivitas dalam meningkatkan kepuasan nasabah digital banking
Digital Theses
Creator(s)
VERINA MONIQUE DAVINA / D12210135
STEPHANIE OLIVIA ADDY SUGONDO / D12210146
Contributor(s)
Elisa Tjondro / 07-007
as Advisor 1
Yenni Mangoting / 98-039
as Examination Committee 1
Adhityawati Kusumawardani S.E. Msc. / 17-005
as Examination Committee 2
Publisher
Not available
Source
Skripsi No. 32011166/AKT/2025; Verina Monique Davina (D12210135), Stephanie Olivia Addy Sugondo (D12210146)
Perbaikan service time, fasilitas dealer, dan layanan penerimaan pelanggan untuk meningkatkan incoming unit dan kepuasan pelanggan di Dealer Honda Royal Wiyung
Digital Theses
Creator(s)
JERRY HERMANTO / C12210049
Contributor(s)
Joni Dewanto / 87-002
as Advisor 1
Ninuk Jonoadji / 90-005
as Examination Committee 1
Publisher
Not available
Source
Skripsi No. 04011578/MES/2025; Jerry Hermanto (C12210049)
Politeness strategies seen in customers' reviews of The Plaza New York hotel on Booking.com
Digital Theses
Creator(s)
MICHELLE NIKITA PRAKASA / A11210071
Contributor(s)
Dr. Dra. Nani Indrajani Tjitrakusuma, M.Pd. / 84-001
as Advisor 1
Julia Eka Rini / 94-013
as Examination Committee 1
Flora Debora Floris / 00-007
as Examination Committee 2
Publisher
Not available
Source
A Critical Thesis No. 02012474/ING/2025; Michelle Nikita Prakasa (A11210071)
Pengaruh perceived value dan perceived benefit terhadap revisit intention melalui customer experience di restoran Hai Di Lao
Digital Theses
Creator(s)
JUAN FILIPPO YAPAZIL / D11210035
Contributor(s)
Yonathan Palumian, S.M.B., M.S.M. / 18-009
as Advisor 1
Fransisca Andreani / 96-024
as Examination Committee 1
Publisher
Not available
Source
Skripsi No. 31012729/MAN/2025; Juan Filippo Yapazil (D11210035)
Pengaruh brand image terhadap customer loyalty dengan boycott movement social media campaign sebagai variabel moderasi: studi kasus McDonald's Indonesia
Digital Theses
Creator(s)
ANDERSON JERRY FERNANDES DO CARMO / D11210277
Contributor(s)
Trixie Nova Bella Tandijaya, S.M., M.M. / 20-010
as Advisor 1
Edwin Japarianto / 02-051
as Examination Committee 1
Publisher
Not available
Source
Skripsi No. 31012662/MAN/2025; Anderson Jerry Fernandes Do Carmo (D11210277)
Text-mining determinan nilai rekomendasi Tripadvisor konsumen restoran Bu Rudy Dharmahusada Surabaya
Digital Theses
Creator(s)
JOCELINE NATHANIA / D11210124
Contributor(s)
Yohanes Sondang Kunto / 05-011
as Advisor 1
Ferry Jaolis / 08-011
as Examination Committee 1
Sugiono Sugiharto / 85-011
as Examination Committee 2
Publisher
Not available
Source
Skripsi No. 36020977/MAN/2024; Joceline Nathania (D11210124)
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