Online catalog | library@petra - physical collection

Showing 6.731 - 6.740 from total of 7.847 item(s)

Chief customer officer: getting past lip service to passionate action

Author Bliss, Jeanne ISBN 0787980943 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.03233/06	Call number658.812 Bli C	LocationLibrary - 7th Floor	Status Available

Managing the customer experience: turning customers into advocates

Author Smith, Shaun ISBN 0273661957 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.03360/06	Call number658.812 Smi M	LocationLibrary - 7th Floor	Status Available

1001 cara menggaet konsumen: gagasan cemerlang meningkatkan pendapatan dan target bisnis anda

Author Nelson, Bob ISBN 9792410120 Edition Unknown Dimension 20 cm.

Access no.	Call number	Location	Status
Access no.03557/06	Call number658.812 Nel S	LocationLibrary - 7th Floor	Status Available

Unggul bersaing melalui layanan pelanggan

Author Tschohl, John ISBN 9796869977 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.03658/06	Call number658.812 Tsc U	LocationLibrary - 7th Floor	Status Available

Author Bacal, Robert ISBN 007144453X Edition Unknown Dimension 20 cm.

Access no.	Call number	Location	Status
Access no.04116/06	Call number658.812 Bac P	LocationELTC	Status Available

Complaint management: the heart of CRM

Author Stauss, Bernd ISBN 0324202644; 9780324202649 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02210/16	Call number658.812 Sta C	LocationLibrary - 7th Floor	Status Available
Access no.02456/08	Call number658.812 Sta C	LocationLibrary - 7th Floor	Status Available
Access no.03785/06	Call number658.812 Sta C	LocationLibrary - 7th Floor	Status Available

Customer experience management: a revolutionary approach to connecting with your customers

Author Schmitt, Bernd H. ISBN 0471237744 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.04019/06	Call number658.812 Sch C	LocationLibrary - 7th Floor	Status Available

Magnetic service: 7 rahasia menciptakan pelanggan setia

Author Bell, Chip R. ISBN 9793659165 Edition Cet.1 Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.04570/06	Call number658.812 Bel M	LocationLibrary - 7th Floor	Status Available

Customer service training

Author Kamin, Maxine ISBN 0750663634 Edition Unknown Dimension 30 cm.

Access no.	Call number	Location	Status
Access no.06467/06	Call number658.812 Kam C	LocationLibrary - 7th Floor	Status Available

Customer service training

Audio visual

Author Kamin, Maxine ISBN 0750663634 Edition Unknown Dimension 4,75 inch

Access no.	Call number	Location	Status
Access no.06495/06	Call number658.812 Kam C	LocationLibrary - 5th Floor/ AV	Status Available