Online catalog | library@petra - physical collection

Showing 6.731 - 6.740 from total of 7.830 item(s)

Customer relationship management: a briefcase book

Author Anderson, Kristin ISBN 0071379541 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.02261/07	Call number658.812 And C	LocationLibrary - 7th Floor	Status Available

Clued in: how to keep customers coming back again and again

Author Carbone, Lewis P. ISBN 0131015508 Edition 5th print Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02296/07	Call number658.812 Car C	LocationLibrary - 7th Floor	Status Available

Build your customer strategy: a guide to creating profitable customer relationships

Author Barnes, James G. ISBN 0471776602 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02463/07	Call number658.812 Bar B	LocationLibrary - 7th Floor	Status Available

Services marketing: integrating customer focus across the firm

Author Zeithaml, Valarie A. ISBN 0072961945 Edition 4th ed. Dimension 26 cm.

Access no.	Call number	Location	Status
Access no.03005/07	Call number658.812 Zei S	LocationLibrary - 7th Floor	Status Available

CRM automation

Author Goldenberg, Barton J. ISBN 013008851x Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.00554/13	Call number658.812 Gol C	LocationLibrary - 7th Floor	Status Available
Access no.03386/07	Call number658.812 Gol C	LocationLibrary - 7th Floor	Status Available

Essentials of CRM: a guide to customer relationship management

Author Bergeron, Bryan ISBN 0471206032 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.04252/07	Call number658.812 Ber E	LocationContinuing Education	Status Available

Great customer service: melayani dari hati

Author Murdoko, E. Widijo Hari ISBN 9789792715521 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.05162/07	Call number658.812 Mur G	LocationLibrary - 7th Floor	Status Available

Services marketing: integrating customer focus across the firm

Author Zeithaml, Valarie A. ISBN 0071244964 Edition 4th ed Dimension 26 cm.

Access no.	Call number	Location	Status
Access no.00180/08	Call numberRes 658.812 Zei S	LocationLibrary - 8th Floor	Status Available
Access no.00182/08	Call number658.812 Zei S	LocationLibrary - 7th Floor	Status Available

Quality in services : a short review

Author Widjaja, Deborah Christine ISBN Unknown Edition Unknown Dimension 29 cm.

Access no.	Call number	Location	Status
Access no.01508/08	Call numberUKP 658.812 Wid Q	LocationLibrary - 8th Floor	Status Available

Menerapkan customer retention melalui pendekatan customer strategy-naive to natural modelstm

Author Rumambi, Leonid Julivan ISBN Unknown Edition Unknown Dimension Unknown

Access no.	Call number	Location	Status
Access no.01593/08	Call numberUKP 658.812 Rum M	LocationLibrary - 8th Floor	Status Available