Managing the customer experience: turning customers into advocates
Smith, Shaun
Wheeler, Joe
Prentice Hall (Harlow, Essex, 2002)
(eng) English
0273661957
Unknown
Unknown
CUSTOMER ROYALTY;
Appendix: p. 197 - 250;
Unknown
Physical dimension
xvi, 254 p.
24 cm.
ill.
Summary / review / table of contents
No summary / review / table of content available
Copies
| Access no. |
Call number |
Location |
Status |
| 03360/06 |
658.812 Smi M |
Library - 7th Floor |
Available |