Online catalog | library@petra - physical collection

Showing 6.711 - 6.720 from total of 7.830 item(s)

Managing quality customer service

Author Martin, William B. ISBN 0931961831 Edition Unknown Dimension 25 cm.

Access no.	Call number	Location	Status
Access no.05087/05	Call number658.812 Mar M	LocationLibrary - 7th Floor	Status Available

Customer satisfaction: practical tools for building important relationships

Author Scott, Dru ISBN 1560525231 Edition 3rd ed. Dimension 26 cm.

Access no.	Call number	Location	Status
Access no.05088/05	Call number658.812 Sco C	LocationLibrary - 7th Floor	Status Available

Melayani pelanggan kecewa: tetap efektif dalam kondisi kesal

Author Morgan, Rebecca L. ISBN 9794421111 Edition Cet. 2 Dimension 21 cm.

Access no.	Call number	Location	Status
Access no.00620/06	Call number658.812 Mor M	LocationLibrary - 7th Floor	Status Available

Better telephone skills now

Audio visual

Author Unknown ISBN Unknown Edition Unknown Dimension 4,75 inch

Access no.	Call number	Location	Status
Access no.00970/06	Call number658.812 Bet	LocationLibrary - 5th Floor/ AV	Status Available

Dasar dasar pelayanan prima

Author Barata, Atep Adya ISBN 9792050655 Edition cet. 2 Dimension 21 cm.

Access no.	Call number	Location	Status
Access no.02364/06	Call number658.812 Bar D	LocationLibrary - 7th Floor	Status Available

Customer communications 2005-2006

Author Jones, Maggie ISBN 0750666439 Edition Unknown Dimension 30 cm.

Access no.	Call number	Location	Status
Access no.01953/06	Call number658.812 Jon C	LocationLibrary - 7th Floor	Status Available

Author Spector, Robert ISBN 0471702862 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.02854/06	Call number(R) 658.812 Spe N	LocationLibrary - 6th Floor	Status Available

Satisfaction: how every great company listens to the voice of the customer

Author Denove, Chris ISBN 1591841097 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.03230/06	Call number658.812 Den S	LocationLibrary - 7th Floor	Status Available

Chief customer officer: getting past lip service to passionate action

Author Bliss, Jeanne ISBN 0787980943 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.03233/06	Call number658.812 Bli C	LocationLibrary - 7th Floor	Status Available

Managing the customer experience: turning customers into advocates

Author Smith, Shaun ISBN 0273661957 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.03360/06	Call number658.812 Smi M	LocationLibrary - 7th Floor	Status Available