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Relationship marketing in the digital age

eBook

Author Palmatier, Robert W. ISBN 9781315143583 Edition 1st ed. Dimension Unknown

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Access no.00203/20	Call number658.812 Pal R	LocationOnline	Status Available

Hug your haters: how to embrace complaints and keep your customers

Author Baer, Jay ISBN 9781101980676 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.01414/21	Call number658.812 Bae H	LocationLibrary - 7th Floor	Status Available

Measuring customer satisfaction: hot buttons and other measurement issues

Author Myers, James H. ISBN 0877572763 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.00055/05	Call number658.812 Mye M	LocationLibrary - 7th Floor	Status Available

Customer service: career success through customer satisfaction

Author Timm, Paul R. ISBN 0131779966 Edition 3rd ed. Dimension 23 cm.

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Access no.00060/05	Call number658.812 Tim C	LocationLibrary - 7th Floor	Status Available

The new marketing conversation: Creating and strengthening relationships between buyers and sellers

Author Stein, Donna Baier ISBN 0324200579 Edition Unknown Dimension 24 cm.

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Access no.00177/05	Call number658.812 Ste N	LocationLibrary - 7th Floor	Status Available

Meeting customer needs

Author Smith, Ian ISBN 075065984X Edition 3rd ed. Dimension 25 cm.

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Access no.00257/05	Call number658.812 Smi M	LocationLibrary - 7th Floor	Status Available

The customer learning curve: creating profits from marketing chaos

Author Hellman, Karl ISBN 0324226675 Edition Unknown Dimension 24 cm.

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Access no.00266/05	Call number658.812 Hel C	LocationLibrary - 7th Floor	Status Available

Customers that count: how to build living relationships with your most valuable customer

Author Cram, Tony ISBN 0273654314 Edition Unknown Dimension 24 cm.

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Access no.00263/05	Call number658.812 Cra C	LocationLibrary - 7th Floor	Status Available

Relationship marketing: exploring relational strategies in marketing

Author Egan, John ISBN 0273686232 Edition 2nd ed. Dimension 25 cm.

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Access no.00957/05	Call number658.812 Ega R	LocationLibrary - 7th Floor	Status Available

Collaborative customer relationship management: taking CRM to the next level

Author Kracklauer, Alexander H. ISBN 3540002278 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.01168/05	Call number658.812 Kra C	LocationLibrary - 7th Floor	Status Available