Online catalog | library@petra - physical collection

Showing 6.671 - 6.680 from total of 7.849 item(s)

Measuring customer satisfaction: survey design, use, and statistical analysis methods

Author Hayes, Bob E. ISBN 087389362X Edition 2nd ed Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.06136/97	Call number658.812 Hay M	LocationN/A	Status Available

Keeping score: using the right metrics to drive world-class performance

Author Brown, Mark Graham ISBN 0814403271 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.06142/97	Call number658.812 Bro K	LocationN/A	Status Available

Customer service and support: implementing effective strategies

Author Armistead, Colin G. ISBN 0273032739 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.01033/98	Call number658.812 Arm C	LocationN/A	Status Available

Layanan dan dukungan kepada pelanggan: penerapan strategi yang efektif

Author Armistead, Colin G. ISBN 9796376040 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.01034/98	Call number658.812 Arm L	LocationN/A	Status Available

Prinsip-prinsip total quality service (TQS)

Author Tjiptono, Fandy ISBN 9795334565 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.03047/98	Call number658.812 Tji P	LocationN/A	Status Available

Total quality service (studi kasus perusahaan jasa telekomunikasi)

Author Poetrodjojo, Sujono ISBN Unknown Edition Unknown Dimension 30 cm.

Access no.	Call number	Location	Status
Access no.03172/98	Call numberUKP 658.812 Poe T	LocationLibrary - 8th Floor	Status Available

Author Glynn, William J. ISBN 0471960667 Edition Unknown Dimension Unknown

Access no.	Call number	Location	Status
Access no.07042/98	Call number658.812 Gly V	LocationLibrary - 7th Floor	Status Available

AMA handbook for customer satisfaction

Author Dutka, Alan ISBN Unknown Edition Unknown Dimension 21 cm.

Access no.	Call number	Location	Status
Access no.00789/99	Call number658.812 Dut A	LocationN/A	Status Available

Delivering quality service: balancing customer perceptions and expectations

Author Zeithaml, Valerie A. ISBN 0029357012 Edition Unknown Dimension 21 cm.

Access no.	Call number	Location	Status
Access no.00791/99	Call number658.812 Zei D	LocationN/A	Status Available

Author Payne, Shelia ISBN 0717297403 Edition Unknown Dimension 24 cm

Access no.	Call number	Location	Status
Access no.04483/99	Call number(R) 658.812 Pay D	LocationLibrary - 6th Floor	Status Available