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Delivering quality service: balancing customer perceptions and expectations

Zeithaml, Valerie A. Parasuraman, A. The Free Press (New York, 1990) (eng) English 0029357012 Unknown Unknown SERVICE INDUSTRIES-QUALITY CONTROL-MATHEMATICAL MODELS; Unknown Index: p. 219-226
Physical dimension
xi, 226 p. 21 cm. ill.
Summary / review / table of contents

No summary / review / table of content available

Copies
Access no. Call number Location Status
00791/99 658.812 Zei D N/A Available