Online catalog | library@petra - physical collection

Showing 6.651 - 6.660 from total of 7.830 item(s)

Product plus: how product + service = competitive advantage

Author Lovelock, Christopher ISBN 0071134514 Edition Unknown Dimension 23 cm

Access no.	Call number	Location	Status
Access no.03211/95	Call number658.812 Lov P	LocationN/A	Status Available
Access no.03212/95	Call number658.812 Lov P	LocationN/A	Status Available

Winning the service game

Author Schneider, Benjamin ISBN 0875845703 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.01305/97	Call number658.812 Sch W	LocationN/A	Status Available
Access no.02117/96	Call number658.812 Sch W	LocationN/A	Status Available

Word-of-mouth marketing

Author Wilson, Jerry R. ISBN 0471008583 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.04055/96	Call number658.812 Wil W	LocationN/A	Status Available

Author Brown, Stanley A. ISBN 0471641235 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.04077/96	Call number658.812 Bro W	LocationN/A	Status Available

Author Cook, Sarah ISBN 0749420758 Edition 2nd ed. Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.02124/97	Call number658.812 Coo C	LocationN/A	Status Available

Telephone courtesy and customer service

Author Finch, Lloyd ISBN 1560520647 Edition Rev.ed Dimension 26 cm

Access no.	Call number	Location	Status
Access no.02125/97	Call number658.812 Fin T	LocationN/A	Status Available

Measuring customer satisfaction: survey design, use, and statistical analysis methods

Author Hayes, Bob E. ISBN 087389362X Edition 2nd ed Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.06136/97	Call number658.812 Hay M	LocationN/A	Status Available

Keeping score: using the right metrics to drive world-class performance

Author Brown, Mark Graham ISBN 0814403271 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.06142/97	Call number658.812 Bro K	LocationN/A	Status Available

Customer service and support: implementing effective strategies

Author Armistead, Colin G. ISBN 0273032739 Edition Unknown Dimension 24 cm.

Access no.	Call number	Location	Status
Access no.01033/98	Call number658.812 Arm C	LocationN/A	Status Available

Layanan dan dukungan kepada pelanggan: penerapan strategi yang efektif

Author Armistead, Colin G. ISBN 9796376040 Edition Unknown Dimension 23 cm.

Access no.	Call number	Location	Status
Access no.01034/98	Call number658.812 Arm L	LocationN/A	Status Available