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Show all "eDIMENSI"
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Peranan customer value dalam mempertahankan keunggulan bersaing pada restoran cepat saji
eDIMENSI
Creator
EVI THELIA SARI
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan, Vol. 2, No. 2, September 2006: 68-75; Evi Thelia Sari (NA00000716)
Files
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The Importance of customer satisfaction and supreme service provision in the hotel industry: a case study of Surabaya Plaza Hotel
eDIMENSI
Creator
VIVIANE LANGNER ; YUSAK ANSHORI
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan , Vol. 3, No. 1, Maret 2007: 18-25; Yusak Anshori (), Viviane Langner ()
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Analysis of the customers' preferences in determining a suitable menu for River Side Oriental Cuisine Restaurant
eDIMENSI
Creator
GITA ROSALIN; TJIA IVONE SOETANTO
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan, Vol. 2, No. 2, September 2006: 57-67; Gita Rosalin (NA00000717), Tjia Ivone Soetanto (NA00000718)
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Can children and elderly be served in the same restaurant?
eDIMENSI
Creator
Adeline
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan, Vol. 1, No. 1, Maret 2005: 32-38; Adeline Wonoseputro (02-045)
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The Effect of loyalty programs on customer loyalty in the hospitality industry
eDIMENSI
Creator
Serli Wijaya
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen perhotelan, Vol. 1, No. 1, Maret 2005: 24-31; Serli Wijaya (98-030)
Files
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The Types of organizational culture of middle-sized restaurants in the Netherlands suitable for placing indonesian student trainees
eDIMENSI
Creator
Deborah C.Widjaja; KLAES ERINGA; SJOERD GEHRELS
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan, Vol. 3, No. 1, Maret 2007: 26-33; Deborah Christine Widjaja (96-022), Klaes Eringa (NA00000707), Sjoerd Gehrels (NA00000708)
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Understanding hospitality activities: social, private, and commercial domain
eDIMENSI
Creator
Sienny Thio
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan, Vol. 1, No. 1, Maret 2005: 1-5; Sienny Thio (98-021)
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Analisa kualitas layanan sebagai pengukur loyalitas pelanggan Hotel Majapahit Surabaya dengan pemasaran relasional sebagai variabel intervening
eDIMENSI
Creator
Edwin Japarianto; POPPY LAKSMONO; NUR AINI KHOMARIYAH
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan, Vol. 3, No. 1, Maret 2007: 34-42; Edwin Japarianto (02-051), Poppy Laksmono (NA00000705), Nur Ainy Khomariyah ()
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Perencanaan strategis pemasaran untuk menciptakan sustainable competitive advantage: kasus pada program studi manajemen perhotelan UK Petra di Surabaya
eDIMENSI
Creator
Marcus Remiasa
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan, Vol. 1, No. 1, Maret 2005: 14-23; Marcus Remiasa (91-026)
Files
1 file(s) found
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Managing service quality in hospitality industry through managing the "moment of truth": a theoritical approach
eDIMENSI
Creator
Deborah C.Widjaja
Contributor
Unknown
Publisher
Universitas Kristen Petra
Source
Jurnal Manajemen Perhotelan, Vol. 1, No. 1, Maret 2005: 6 -13; Deborah Christine Widjaja (96-023)
Files
1 file(s) found
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