Bhardwaj, BhawanaSharma, Dipanker
Emerald Group Publishing Limited (Bingley, UK, 2024) (eng) English9781837979738UnknownUnknownNEGOTIATION IN BUSINESS;CONFLICT MANAGEMENT;Includes bibliographical references and index; In today's diverse and multicultural work environments, conflicts have become inevitable. Managers in contemporary workplaces face significant challenges of dealing with conflict. They spend a considerable portion of their time, ranging from nine to fifteen weeks annually, on resolving disputes. The dynamic landscape of the modern workplace has given rise to novel and unusual challenges in maintaining harmony and handling disagreements effectively. This makes the skill of conflict management and negotiation a critical talent for success. Against the milieu of the Digital Era, authors Bhawana Bhardwaj and Dipanker Sharma delve into the multifaceted aspects of conflicts, encompassing their various manifestations and approaches to resolution, while exploring the implications of advanced technology and the integration of mixed workforces on the complexity of conflict resolution. In the era of digitalization, there has been a significant drift in the management practices where negotiations are now managed online and through several AI tools. The discourse on using contemporary tools like NSS (Negotiation Support System) will benefit and enable the readers to fine-tune with this changing paradigm. The authors also explore the transformative role of Artificial Intelligence (AI) in the conflict resolution domain. The Book delve into the proactive approaches to conflict resolution by reframing conflict as a normal and potentially beneficial phenomenon. Written with a diverse readership in mind, this monograph caters to students, educators, researchers, managers, and policymakers alike.
Physical dimension
1 online resource (208 pages)UnknownUnknown
Summary / review / table of contents
Chapter 1. Introduction to conflict: A contemporary notion --
Chapter 2. Levels of conflict: How profound can it be? --
Chapter 3. How does a conflict occur? Stages and process --
Chapter 4. Uncovering styles of conflict management --
Chapter 5. Personality and conflict: How are they interconnected? --
Chapter 6. Conflict resolution: Initial reactions and strategies --
Chapter 7. Resolving intergroup and intra organizational conflict through rat and rnt --
Chapter 8. Negotiation: Bringing conflict to a negotiation table --
Chapter 9. Negotiation temperaments: An overview --
Chapter 10. Rules for effective negotiation: Do's and don'ts --
Chapter 11. Role of perception in negotiation --
Chapter 12. Team negotiation --
Chapter 13. Negotiation skills: How to stay stronger in negotiation --
Chapter 14. Batna: Reserving alternatives and back ups --
Chapter 15. Post-negotiation process: Evaluation and introspection --
Chapter 16. Third-party interventions: When communication does not work --
Chapter 17. Changing dimensions of conflict management: Digital technology and artificial intelligence.