How to measure service quality and customer satisfaction: The informal field guide for tools and techniques
Not available
Chicago, Illinois
0877572674
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Index: p. 277-282
xiii, 282 p.
24 cm.
ill.
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| Access no. | Call number | Location | Status |
|---|---|---|---|
| 02069/01 | 658.812 Cha H | Library - 7th Floor | Available |
