How to measure service quality and customer satisfaction: The informal field guide for tools and techniques

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How to measure service quality and customer satisfaction: The informal field guide for tools and techniques

Author Chakrapani, Chuck Additional authorUnknown Publisher American Marketing Association (Chicago, Illinois, 1998) Language(eng) English ISBN0877572674 SeriesUnknown EditionUnknown SubjectCUSTOMER SERVICES-QUALITY CONTROL; NoteUnknown AbstractIndex: p. 277-282

Physical dimension

Number of pagesxiii, 282 p. Dimension24 cm. Other descriptionill.

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Access no.	Call number	Location	Status
Access no.02069/01	Call number658.812 Cha H	LocationLibrary - 7th Floor	Status Available