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Service operations management: improving service delivery
Johnston, Robert
Clark, Graham
Financial Times
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(eng) English
0273683675
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2nd ed.
SERVICE INDUSTRIES-MANAGEMENT
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Not available
xix, 496 p.
25 cm.
ill.
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Access no. Call number Location Status
02184/05 658 Joh S Library - 7th Floor Available
01717/05 658 Joh S Library - 7th Floor Available
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