Delivering ITSM for business maturity: a practical framework
Not available
Bingley, UK
9781789732511
Emerald points
Not available
Emerald Business Management and Economics Ebooks 2019
Includes index
IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.
online resource (xv, 183 p.)
Not available
Not available
Prelims
Introduction
1. The Authentic Service Progression (TASP)
2. ITSM Fundamentals
3. ITSM Culture
4. ITSM Connected
Appendix 1. Metrics for Vital ITSM Processes
Appendix 2. Example Job Mapping to ITSM Roles
Appendix 3. Acronyms
Appendix 4. ITSM Business Maturity Metrics (I-BMM)
Index
Introduction
1. The Authentic Service Progression (TASP)
2. ITSM Fundamentals
3. ITSM Culture
4. ITSM Connected
Appendix 1. Metrics for Vital ITSM Processes
Appendix 2. Example Job Mapping to ITSM Roles
Appendix 3. Acronyms
Appendix 4. ITSM Business Maturity Metrics (I-BMM)
Index
| Access no. | Call number | Location | Status |
|---|---|---|---|
| 00453/20 | 303.4833 Wee D | Online | Available |
