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Business process management and the balanced scorecard: using processes as strategic drivers
Smith, Ralph F.
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John Wiley & Sons, Inc.
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(eng) English
9780470047460
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PRODUCTION MANAGEMENT-QUALITY CONTROL
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x, 227 p.
21 cm.
ill.
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Access no. Call number Location Status
00866/11 658.51 Smi B Library - 7th Floor Available
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