Author Garside, Barbara Additional authorGarside, tony Publisher Cambridge University Press (Cambridge, 2002) Language(eng) English ISBN0521783887 SeriesUnknown EditionUnknown SubjectENGLISH LANGUAGE-SPOKEN ENGLISH; NoteCassette; AbstractEssential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.

Number of pages111 p. Dimension24 cm. Other descriptionill.