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Robots, artificial intelligence, and service automation in travel

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Unknown Unknown Emerald Group Publishing Limited (Bingley, UK, 2019) (eng) English 9781787566897 Unknown Unknown TOURISM-TECHNOLOGICAL INNOVATIONS; Emerald Business Management and Economics Ebooks 2019; Includes bibliographical references and index; Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.
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online resource (xxi, 274 p.) Unknown Unknown
Summary / review / table of contents

Prelims
Introduction: RAISA in Future Travel-related Industries
Section 1: Theoretical Issues of Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality
Chapter 1: Conceptual Framework of the Use of Robots, Artificial Intelligence and Service Automation in Travel, Tourism, and Hospitality Companies
Chapter 2: Economic Fundamentals of the Use of Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality
Chapter 3: Self-service Technologies in the Travel, Tourism, and Hospitality Sectors: Principles and Practice
Chapter 4: Customer Attitudes Toward Robots in Travel, Tourism, and Hospitality: A Conceptual Framework
Chapter 5: Making Sense of Robots: Consumer Discourse on Robots in Tourism and Hospitality Service Settings
Chapter 6: Chatbot Adoption in Tourism Services: A Conceptual Exploration
Chapter 7: The Impact of Robots, Artificial Intelligence, and Service Automation on Service Quality and Service Experience in Hospitality
Chapter 8: Greggg: A Scalable High-performance, Low-cost Hospitality Robot
Section 2: Application of Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality
Chapter 9: Robots, Artificial Intelligence, and Service Automation in Hotels
Chapter 10: Robots, Artificial Intelligence, and Service Automation in Restaurants
Chapter 11: Robots, Artificial Intelligence, and Service Automation in Travel Agencies and Tourist Information Centers
Chapter 12: Robots, Artificial Intelligence, and Service Automation to the Core: Remastering Experiences at Museums
Chapter 13: The Role of Robots, Artificial Intelligence, and Service Automation in Events
Index

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00375/20 658.514 Rob Online Available