Author Unknown Additional authorUnknown Publisher Harvard business School Publishing (Boston, 2016) Language(eng) English ISBN9781633690783 SeriesUnknown EditionUnknown SubjectINTERPERSONAL COMMUNICATION; NoteUnknown AbstractYou have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.~back cover

Number of pagesix, 110 p. Dimension18 cm. Other descriptionUnknown