Creators SISILIA KODAYA; DAVID MULYADI Contributors Prof. Dr. Drs. Ec. Eddy Madiono Sutanto, M.Sc. (Advisor and Examination Committee) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Rancangan Usaha Source Rancangan Usaha No. 95/EM/2001; David Mulyadi (31497278) & Sisilia Kodaya (31497228) Subjects LOUNDRY INDUSTRY-MANAGEMENT; QUALITY OF SERVICE