Creators ANGELA AMILIA SOETEDJO; NOVIA VELIANA Contributors Hatane Semuel (Advisor and Examination Committee) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 1465/EM/2000; Angela Amilia (31497010), Novia Veliana (31497027) Subjects OPERATIONS RESEACRH; PRODUCTION MANAGEMENT