Creators NANANG ANDHIYAN M.MEI Contributors SOEGIONO SUGIHARTO (Advisor 1); Soekarno (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 1523/EM/2001; Nanang Andhiyan MM (31496231) Subjects CONSUMERS-RESEARCH; CONSUMER SATISFACTION