Analisis pengaruh kualitas layanan terhadap loyalitas konsumen Hotel Asia di Surabaya
HENDRIK WIBOWO; DARWIN KWANTITA
Soekarno (Advisor 1); Drs. Sugiono Sugiharto, M.M., Ph.D. (Examination Committee 1) Universitas Kristen PetraIndonesian
Digital Theses Undergraduate ThesisSkripsi/Undergraduate ThesisSkripsi No. 02011666/MAN/2003; Hendrik Wibowo (31496194), Darwin Kwantita (31496306)
HOTELS-MARKETING MANAGEMENT