Food and Beverages Department contribute big revenue to the hotel. With
the correct management in handling problem it can be the one of most profitable
outlet in NH Golden Tulip Schiphol. The Brasserie Barbizon restaurant makes
good revenue from F&B sales especially from stranded guests considering the
hotel is an airport hotel.
Unfortunately the procedure of F&B sales for the stranded guest is not
perfect. Based on our observation, there is a problem in beverages revenue
because of uncharged drink to the guests. The problem might happen because
there is no particular billing procedure for stranded guest. In this case we offer a
good solution to solve the problem.
In this thesis the writers expect the readers also notice that the writers
analyze many aspects that are related with the problem, especially from the
management viewpoint, human resource viewpoint, sales and control viewpoint,
and marketing viewpoint. The writers hope this thesis can enrich the readers'
knowledge due to the specific problem the writers presented.