Creators JEMMY CHRISTIANTO; WELY JOEDY Contributors Jani Rahardjo (Advisor 1); Soejono Tjitro (Advisor 2); I Nyoman Sutapa (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 010596/IND/2002; Jemmy Christianto (25498005), Wely Joedy (25498041) Subjects TOTAL QUALITY MANAGEMENT