Creators YUNTI MARIANI Contributors Soekarno (Advisor 1); SENTOT HARMAN GLENDOH (Examination Committee 1) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No 1106/EM/1998; Yunti Mariani (31493099) Subjects CONSUMERS-RESEARCH; CONSUMER SATISFACTION