Penilaian kepuasan pelanggan terhadap fasilitas jasa operator PT Telkomsel dan PT Satelindo di Surabaya

Creators HO AY KWOK Contributors SOEPRAJITNO (Advisor and Examination Committee) Publisher Universitas Kristen Petra Language Indonesian Theme Digital Theses Category Undergraduate Thesis Sub category Skripsi/Undergraduate Thesis Source Skripsi No. 1118/EM/1998; Ho Ay Kwok (31491288) Subjects CONSUMER BEHAVIOR; CONSUMERS-RESEARCH; CONSUMER SATISFACTION

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Coverpdf342 KB
Abstract TOCpdf395 KB
Chapter 1pdf543 KB
Chapter 2pdf2.2 MB
Chapter 3pdf376 KB
Chapter 4pdf2.3 MB
Conclusionpdf272 KB
Referencespdf182 KB
Appendicespdf621 KB