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Communicating quality and safety in health care

Unknown Iedema, Rick Cambridge university press (Cambridge, 2015) (eng) English 9781107699328 Unknown Unknown MEDICAL CARE-QUALITY CONTROL; Unknown In response to the growing emphasis on clinicians' capacity to practice effective communication, Communicating Quality and Safety in Healthcare provides real-time communication scenarios and inter-professional case studies. The book engages healthcare trainees from across medicine, nursing and allied health services in a comprehensive and probing discussion of the communication demands that confront today's healthcare teams. This book explains the role of communication in mental health, emergency medicine, intensive care, and a wide range of other health service and community care contexts. It emphasizes the ways in which patients and clinicians communicate, and how clinicians communicate with one another. The case studies explain why and how communication is critical to good care and healing. Each chapter analyses real-life practice situations, encourages the learner to ask probing questions about these situations, and sets out the principal components and strategies of good communication.
Physical dimension
xxviii, 343 p. 26 cm. Unknown
Summary / review / table of contents

Machine generated contents note: 1.Introduction: communicating for quality and safety / Stephanie Newell --
Overview / Rick Iedema / Marie Manidis / Donella Piper --
Communicating for quality and safety / Rick Iedema / Marie Manidis / Donella Piper --
Problems in healthcare communication / Rick Iedema / Marie Manidis / Donella Piper --
Improving healthcare communication / Rick Iedema / Marie Manidis / Donella Piper --
What is good healthcare communication? / Rick Iedema / Marie Manidis / Donella Piper --
The healthcare and organisational benefits of good communication / Rick Iedema / Marie Manidis / Donella Piper --
The healing effects of communication / Rick Iedema / Marie Manidis / Donella Piper --
Conclusion / Rick Iedema / Marie Manidis / Donella Piper --
References / Rick Iedema / Marie Manidis / Donella Piper --
2.A brief history of communication in health care / Rick Iedema / Marie Manidis / Donella Piper --
Overview / Rick Iedema / Marie Manidis / Donella Piper Note continued: Introduction / Rick Iedema / Marie Manidis / Donella Piper --
Allowing the patient to speak / Rick Iedema / Marie Manidis / Donella Piper --
The new frontier: complex care / Rick Iedema / Marie Manidis / Donella Piper --
Analysis and reflection / Rick Iedema / Marie Manidis / Donella Piper --
Implications for practice / Rick Iedema / Marie Manidis / Donella Piper --
Theoretical links / Rick Iedema / Marie Manidis / Donella Piper --
Conclusion / Rick Iedema / Marie Manidis / Donella Piper --
Further reading / Rick Iedema / Marie Manidis / Donella Piper --
References / Rick Iedema / Marie Manidis / Donella Piper --
3.Communicating with the patient in primary care settings / Rick Iedema / Marie Manidis / Donella Piper --
Overview / George Ridgway / Jill Thistlethwaite --
Introduction / George Ridgway / Jill Thistlethwaite --
Components of a general practice consultation: information-gathering / George Ridgway / Jill Thistlethwaite Note continued: Analysis and reflection / George Ridgway / Jill Thistlethwaite --
Implications for practice / George Ridgway / Jill Thistlethwaite --
Theoretical links / George Ridgway / Jill Thistlethwaite --
Conclusion / George Ridgway / Jill Thistlethwaite --
Further reading / George Ridgway / Jill Thistlethwaite --
References / Jill Thistlethwaite / George Ridgway --
4.Communicating across rural and metropolitan healthcare settings / George Ridgway / Jill Thistlethwaite --
Overview / Donella Piper / Jane Gray / Vicki Parker --
Introduction / Donella Piper / Jane Gray / Vicki Parker --
The challenges facing rural and remote health care / Donella Piper / Jane Gray / Vicki Parker --
Analysis and reflection / Donella Piper / Jane Gray / Vicki Parker --
Implications for practice / Donella Piper / Jane Gray / Vicki Parker --
Theoretical links / Donella Piper / Jane Gray / Vicki Parker --
Conclusion / Donella Piper / Jane Gray / Vicki Parker Note continued: Further reading / Donella Piper / Jane Gray / Vicki Parker --
Web resources / Donella Piper / Jane Gray / Vicki Parker --
References / Donella Piper / Jane Gray / Vicki Parker --
5.Communicating in emergency care / Donella Piper / Jane Gray / Vicki Parker --
Overview / Marie Manidis --
Introduction / Marie Manidis --
Analysis and reflection / Marie Manidis --
Implications for practice / Marie Manidis --
Theoretical links / Marie Manidis --
Conclusion / Marie Manidis --
Further reading / Marie Manidis --
Web resources / Marie Manidis --
References / Marie Manidis --
6.Communicating in intensive care / Marie Manidis --
Overview / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Introduction / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Patients' limited ability to communicate / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Busy physical environment / K.J. Farley / Daryl Jones / Gerard J. Fennessy Note continued: Urgency of care / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Multidisciplinary involvement / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Analysis and reflection / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Implications for practice / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Theoretical links / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Conclusion / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Further reading / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Web resources / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
References / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
7.Communicating about end-of-life care / K.J. Farley / Daryl Jones / Gerard J. Fennessy --
Overview / Aileen Collier --
Introduction / Aileen Collier --
Organisational factors / Aileen Collier --
Clinical factors / Aileen Collier --
Educational factors / Aileen Collier --
Personal factors / Aileen Collier Note continued: Analysis and reflection / Aileen Collier --
Implications for practice / Aileen Collier --
Theoretical links / Aileen Collier --
Conclusion / Aileen Collier --
Further reading / Aileen Collier --
Web resources / Aileen Collier --
References / Aileen Collier --
8.Communicating in surgery / Aileen Collier --
Overview / Elizabeth Manias --
Introduction / Elizabeth Manias --
Analysis and reflection / Elizabeth Manias --
Implications for practice / Elizabeth Manias --
Theoretical links / Elizabeth Manias --
Conclusion / Elizabeth Manias --
Further reading / Elizabeth Manias --
Web resources / Elizabeth Manias --
References / Elizabeth Manias --
9.Communicating with people with cognitive impairment / Elizabeth Manias --
Overview / Aileen Collier / Sam Davis --
Introduction / Sam Davis / Aileen Collier --
Analysis and reflection / Aileen Collier / Sam Davis --
Implications for practice / Sam Davis / Aileen Collier Note continued: Theoretical links / Sam Davis / Aileen Collier --
Conclusion / Aileen Collier / Sam Davis --
Further reading / Sam Davis / Aileen Collier --
Web resources / Sam Davis / Aileen Collier --
References / Sam Davis / Aileen Collier --
10.Therapeutic communication with people experiencing mental illness / Sam Davis / Aileen Collier --
Overview / Jennifer Plumb --
Introduction / Jennifer Plumb --
Analysis and reflection / Jennifer Plumb --
Implications for practice / Jennifer Plumb --
Theoretical links / Jennifer Plumb --
Conclusion / Jennifer Plumb --
Further reading / Jennifer Plumb --
Web resources / Jennifer Plumb --
References / Jennifer Plumb --
11.Communicating in partnership with service users: what can we learn from child and family health? / Jennifer Plumb --
Overview / Nick Hopwood --
Introduction / Nick Hopwood --
Analysis and reflection / Nick Hopwood --
Implications for practice / Nick Hopwood --
Theoretical links / Nick Hopwood Note continued: Conclusion / Nick Hopwood --
Further reading / Nick Hopwood --
Web resources / Nick Hopwood --
References / Nick Hopwood --
12.Improving care by listening: care communication and shared decision-making / Nick Hopwood --
Overview / Natalya Godbold / Kirsten McCaffery --
Introduction / Kirsten McCaffery / Natalya Godbold --
Analysis and reflection / Natalya Godbold / Kirsten McCaffery --
Implications for practice / Natalya Godbold / Kirsten McCaffery --
Theoretical links / Natalya Godbold / Kirsten McCaffery --
Conclusion / Natalya Godbold / Kirsten McCaffery --
Further reading / Natalya Godbold / Kirsten McCaffery --
Web resources / Natalya Godbold / Kirsten McCaffery --
References / Natalya Godbold / Kirsten McCaffery --
13.Intra- and interprofessional communication / Natalya Godbold / Kirsten McCaffery --
Overview / Jill Thistlethwaite / Marie Manidis / Cindy Gallois --
Introduction / Jill Thistlethwaite / Marie Manidis / Cindy Gallois Note continued: Analysis and reflection / Marie Manidis / Jill Thistlethwaite / Cindy Gallois --
Implications for practice / Jill Thistlethwaite / Marie Manidis / Cindy Gallois --
Theoretical links / Jill Thistlethwaite / Marie Manidis / Cindy Gallois --
Conclusion / Marie Manidis / Jill Thistlethwaite / Cindy Gallois --
Further reading / Jill Thistlethwaite / Marie Manidis / Cindy Gallois --
Web resources / Jill Thistlethwaite / Marie Manidis / Cindy Gallois --
References / Jill Thistlethwaite / Cindy Gallois / Marie Manidis --
14.Communicating care: informed consent / Jill Thistlethwaite / Marie Manidis / Cindy Gallois --
Overview / Katherine Carroll / Rick Iedema --
Introduction / Katherine Carroll / Rick Iedema --
Informed consent: main principles / Katherine Carroll / Rick Iedema --
Analysis and reflection / Katherine Carroll / Rick Iedema --
Implications for practice / Katherine Carroll / Rick Iedema --
Theoretical links / Katherine Carroll / Rick Iedema Note continued: Conclusion / Katherine Carroll / Rick Iedema --
Further reading / Katherine Carroll / Rick Iedema --
Web resources / Katherine Carroll / Rick Iedema --
References / Katherine Carroll / Rick Iedema --
15.Communicating bad news: bad news for the patient / Katherine Carroll / Rick Iedema --
Overview / Jill Thistlethwaite --
Introduction / Jill Thistlethwaite --
How to communicate bad news / Jill Thistlethwaite --
Analysis and reflection / Jill Thistlethwaite --
Theoretical links / Jill Thistlethwaite --
Implications for practice / Jill Thistlethwaite --
Conclusion / Jill Thistlethwaite --
Further reading / Jill Thistlethwaite --
References / Jill Thistlethwaite --
16.Communicating in an e-health environment / Jill Thistlethwaite --
Overview / Vicki Parker / Douglas Bellamy / Deidre Besuilen --
Introduction / Deidre Besuilen / Vicki Parker / Douglas Bellamy --
The Person Controlled Electronic Health Record / Douglas Bellamy / Vicki Parker / Deidre Besuilen Note continued: Telehealth / Douglas Bellamy / Vicki Parker / Deidre Besuilen --
Analysis and reflection / Vicki Parker / Douglas Bellamy / Deidre Besuilen --
Implications for practice / Vicki Parker / Douglas Bellamy / Deidre Besuilen --
Theoretical links / Vicki Parker / Douglas Bellamy / Deidre Besuilen --
Conclusion / Douglas Bellamy / Vicki Parker / Deidre Besuilen --
Further reading / Douglas Bellamy / Vicki Parker / Deidre Besuilen --
References / Vicki Parker / Douglas Bellamy / Deidre Besuilen --
17.Communicating for quality and safety in Aboriginal health care / Vicki Parker / Douglas Bellamy / Deidre Besuilen --
Overview / George Hayden / Caris Jalla --
Introduction / George Hayden / Caris Jalla --
Understanding Aboriginal culture / George Hayden / Caris Jalla --
Analysis and reflection / George Hayden / Caris Jalla --
Implications for practice / George Hayden / Caris Jalla --
Theoretical links / George Hayden / Caris Jalla Note continued: Conclusion / George Hayden / Caris Jalla --
Further reading / George Hayden / Caris Jalla --
Web resources / George Hayden / Caris Jalla --
References / George Hayden / Caris Jalla --
18.Communicating with culturally and linguistically diverse patients in cancer care / George Hayden / Caris Jalla --
Overview / Phyllis Butow --
Introduction / Phyllis Butow --
Language and communication barriers / Phyllis Butow --
Analysis and reflection / Phyllis Butow --
Implications for practice / Phyllis Butow --
Theoretical links / Phyllis Butow --
Conclusion / Phyllis Butow --
Further reading / Phyllis Butow --
Web resources / Phyllis Butow --
References / Phyllis Butow --
19.Communicating empathy in the face of pain and suffering / Phyllis Butow --
Overview / Aileen Collier / Catherine O'Grady --
Introduction / Aileen Collier / Catherine O'Grady --
Emotional resonance / Aileen Collier / Catherine O'Grady Note continued: Analysis and reflection / Aileen Collier / Catherine O'Grady --
Implications for practice / Aileen Collier / Catherine O'Grady --
Theoretical links / Aileen Collier / Catherine O'Grady --
Conclusion / Aileen Collier / Catherine O'Grady --
Further reading / Aileen Collier / Catherine O'Grady --
Web resource / Aileen Collier / Catherine O'Grady --
References / Aileen Collier / Catherine O'Grady --
20.Taking the heat in critical situations: being aware, assertive and heard / Aileen Collier / Catherine O'Grady --
Overview / Christine Jorm / Benn Lancman --
Introduction / Christine Jorm / Benn Lancman --
'Speaking up' / Christine Jorm / Benn Lancman --
Analysis and reflection / Christine Jorm / Benn Lancman --
Theoretical links / Christine Jorm / Benn Lancman --
Implications for practice / Christine Jorm / Benn Lancman --
Conclusion / Christine Jorm / Benn Lancman --
Further reading / Christine Jorm / Benn Lancman Note continued: Web resource / Christine Jorm / Benn Lancman --
References / Christine Jorm / Benn Lancman --
21.Communicating about how the safety and quality of care are regulated / Christine Jorm / Benn Lancman --
Overview / DoneIla Piper / Rick Iedema / Luke Slawomirski --
Introduction / DoneIla Piper / Rick Iedema / Luke Slawomirski --
Responsive regulation / DoneIla Piper / Rick Iedema / Luke Slawomirski --
Analysis and reflection / Luke Slawomirski / DoneIla Piper / Rick Iedema --
Implications for practice / DoneIla Piper / Rick Iedema / Luke Slawomirski --
Theoretical links / DoneIla Piper / Rick Iedema / Luke Slawomirski --
Conclusion / DoneIla Piper / Luke Slawomirski / Rick Iedema --
Further reading / DoneIla Piper / Rick Iedema / Luke Slawomirski --
Web resources / DoneIla Piper / Rick Iedema / Luke Slawomirski --
References / DoneIla Piper / Rick Iedema / Luke Slawomirski Note continued: 22.Communicating bad news: when care goes wrong / DoneIla Piper / Rick Iedema / Luke Slawomirski --
Overview / Rick Iedema / Donella Piper / Kate Bower --
Introduction / Rick Iedema / Donella Piper / Kate Bower --
Analysis and reflection / Rick Iedema / Donella Piper / Kate Bower --
Implications for practice / Rick Iedema / Donella Piper / Kate Bower --
Theoretical links / Rick Iedema / Donella Piper / Kate Bower --
Conclusion / Rick Iedema / Donella Piper / Kate Bower --
Further reading / Rick Iedema / Donella Piper / Kate Bower --
Web resources / Rick Iedema / Donella Piper / Kate Bower --
References / Rick Iedema / Donella Piper / Kate Bower --
23.The role of the law in communicating patient safety / Rick Iedema / Donella Piper / Kate Bower --
Overview / Donella Piper / Tina Cockburn / Janine McIlwraith / Prue Vines / Bill Madden --
Introduction / Donella Piper / Tina Cockburn / Janine McIlwraith / Prue Vines / Bill Madden Note continued: Analysis and reflection / Tina Cockburn / Bill Madden / Donella Piper / Janine McIlwraith / Prue Vines --
Theoretical links / Donella Piper / Tina Cockburn / Janine McIlwraith / Prue Vines / Bill Madden --
Conclusion / Donella Piper / Tina Cockburn / Janine McIlwraith / Prue Vines / Bill Madden --
Further reading / Donella Piper / Tina Cockburn / Janine McIlwraith / Prue Vines / Bill Madden --
Web resources / Donella Piper / Tina Cockburn / Janine McIlwraith / Prue Vines / Bill Madden --
References / Donella Piper / Tina Cockburn / Janine McIlwraith / Prue Vines / Bill Madden.

Copies
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