Part I: Theory, Approaches and Skills
Helping Roles and Professions: Defining the Terms   
A Helping Model: Counselling, Coaching and Mentoring   
Foundation Skills for Effective Helping   
Advanced Skills for Effective Helping   
Skills in Context   
The Reflective and Reflexive Helper   
The Ethical Dimension of Helping   
Working with Diversity   
Supervision and Continuing Professional Development for Helpers  
Part II: Roles in the Helping Professions
Case Study 1: 'Annie', contributed by a learning support assistant in a mainstream secondary school   
Case Study 2: 'Maggie', contributed by a life-coach in private practice   
Case Study 3: 'Caller', contributed by a telephone helpline counsellor   
Case Study 4: 'Diane', contributed by an NHS community drugs and alcohol worker  
Case Study 5: 'Kane', contributed by a teacher in a children's hospital   
Case Study 6: 'Letchme', contributed by a registered manager of a children's home   
Case Study 7: 'Amy', contributed by a counsellor and coach therapist in private practice   
Case Study 8: 'Joe', contributed by a trainee probation officer   
Case Study 9: 'Megan', contributed by a care manager assistant   
Case Study 10: 'Kanta', contributed by a surgical nurse specialist
| Access no. | Call number | Location | Status | 
|---|---|---|---|
| 01151/17 | 361.06 Wes I | Library - 7th Floor | Available |