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Service science and the information professional

Grandbois, Yvonne De Unknown Chandos Publishing (Oxford) Limited (Waltham, 2016) (eng) English 9781843346494 Chandos information professional series Unknown INFORMATION SERVICES; Unknown As we transition to a service and information-based economy, information specialists are projected onto the leading edge of an emerging science. Service Science and theInformation Professional demonstrates how the power of this new transdisciplinary field can inform and transform the current information professional world. Service Science is about people, technology, information, and organizations. Service Science can be of great benefit to Information Centres everywhere, and Information Service outlets can be a tremendous field of research for this new science. iSchools and Schools of Information Studies can join Computer Science, Engineering and Business Schools in receiving research grants for the development of Service Science. Information professionals need to know this new discipline and be inspired to participate in it. • Describes service science and its increasing relevance as a discipline • Provides relevant information to those pursuing interests in Information science, Information literacy, service science, and information management • illustrates that the transition to a service and information-based economy will require libraries to deal with both information and services • Explains why information professionals need to know more about this emerging field • Shows the value of research, and the importance of participating in this field
Physical dimension
xviii, 117 p. 23 cm. Unknown
Summary / review / table of contents

Cover image
Title page
Table of Contents
Copyright
Dedication
Readers Info
Acknowledgements
Prologue
Chapter 1. Service, Systems, and Science
Abstract
A Service is…
Service Defined
Service Described: The IHIP Paradigm
Classifying Services
The Standard Industrial Classification
Typologies of Services
Trade of Goods and Services
Products and Services and Their Differences
The Product-Service Continuum
Organizational Models
Risk Factors
The Contact Factor
Service-Dominant View
Self-Service
Self-Service Technologies
Super Service
Sustainability and Services
What is a Service System?
Systems and Functions
Holistic Service Systems
Service Systems Expand
Service Systems in Information Work
Library 2.0 and the Long Tail
How to Apply the Long Tail to Information Work
Library 3.0
The Knowledge Economy and Life-Long Learning
The International Information Sector
Research4Life
The Bigger Picture
References
Chapter 2. The Story of Service Science
Abstract
The Shift to a Knowledge Economy
Agricultural, Industrial, and Post-Industrial Economies
Types of Economic Sectors
The Economic Importance of Services
The Servitization of Business
The Rise of the Service Sector
Reasons for the Shift
In Tandem with the Shift?
Toward an Economy of Service and Knowledge
The IBM Story
Getting Started
Service Science
Basic Components
Who Can Benefit from Service Science?
Forward into Satisfaction
References
Chapter 3. Synergies: Service Science and the Information Sector
Abstract
Participating in the Service Science Explosion
Information Professionals and Service
The Economy and Service Science
The Energy of New Vistas
Research Opportunities
Two Major Studies for Research Priorities in Services
Fast Forward to 2015
A New Profile for the Knowledge Worker
An Academic Home for Service Science
iSchools
The iSchool Proposal
Who is Teaching What?
What are iSchools Teaching?
An Outside Opinion
A Service Science Look at Libraries
Moving On
References
Chapter 4. Service Science for a Smarter Planet
Abstract
A Smarter Planet
The Internet of Things
IoT Comes on Stage
Other Practical Applications
Early Thought Leaders
Big Data
Not Only Big Business
Analytics
Cloud Computing
Cognitive Computing
The Circular Economy
Smarter Planet Initiative
Another Opinion
Smarter Cities
Other Concepts of Whole Service Cities
Making a Difference
Service Science and Social Value
Instrumented, Interconnected, Intelligent
References
Chapter 5. Credit, Community, and Questions
Abstract
The Ground Work: Giving Credit
The Community
Some Questions
References
Epilogue
We’ve Only Just Begun
References
Index

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