Managing quality service in hospitality: how organizations achieve excellence in the guest experience
Ford, Robert C
Unknown
Delmar Cengage Learning (Delmar, 2012)
(eng) English
9781111307738
Unknown
Unknown
HOSPITALITY INDUSTRY-CUSTOMER SERVICES;
Glossary: p. 501 - 508;
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Physical dimension
xxvi, 516 p.
26 cm.
ill.
Summary / review / table of contents
No summary / review / table of content available
Copies
| Access no. |
Call number |
Location |
Status |
| 01627/14 |
338.4791068 For M |
Library - 7th Floor |
Available |