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Measuring customer satisfaction : gaining customer relationship strategy: teknik mengukur dan strategi meningkatkan kepuasan pelanggan dan analisis kasus PLN-JP

Rangkuti, Freddy Unknown PT Gramedia Pustaka Utama (Jakarta, 2006) (ind) Indonesian 9792200185 Unknown Cet.3 CONSUMER SATISFACTION-MEASURATION; Appendix: p. 331-341; Glossary: p. 317-322; Unknown
Physical dimension
344 p. 20 cm. ill.
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