Barsky, Allan EdwardUnknown
Brooks/Cole Thomson Learning (Belmont, CA, 2000) (eng) English053435923XUnknownUnknownHUMAN SERVICES-VOCATIONAL GUIDANCE; Appendix: p. 263 - 300; Glossary: p. 263 - 268; This hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, and advocates.