Author Gordon, Douglas Additional authorUnknown Publisher South-Western Educational Publishing (Cincinnati, Ohio, 2001) Language(eng) English ISBN0538698330 SeriesQuick Skills series EditionUnknown SubjectMEDIATION; NoteUnknown AbstractThis book enhances the reader's opportunity for career success by targeting fundamental skills. Handling Conflict will provide foundations for effectively dealing with criticism and aggression in the workplace. Covering topics such as avoiding conflict, channeling anger and giving/receiving criticism, this is the perfect tool for the experienced professional, those re-entering the workforce and those beginning their careers

Number of pagesvi, 87 p. Dimension25 cm. Other descriptionill.