We need to talk: how to have conversations that matters
Headlee, CelesteUnknown
HarperCollins Publishers (New York, 2017) (eng) English9780062669018UnknownUnknownINTERPERSONAL COMMUNICATION; UnknownToday most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals.
And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example:
• BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again.
• CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else.
• HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation.
Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.
Physical dimension
xix, 244 p.22 cm.ill.
Summary / review / table of contents
Conversation is a survival skill --
Communication and conversation are not the same --
You can't outsmart a bad conversation --
Set the stage --
Some conversations are harder than others --
Be there or go elsewhere --
It's not the same! --
Get off the soapbox --
Keep it short --
No repeats --
That's a great question --
You can't know everything --
Stay out of the weeds --
Travel together --
Listen! --
Sometimes we shouldn't talk.