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Quality: from customer needs to customer satisfaction
Bergman, Bo
Klepsjo, Bengt
Not available
1994
London
(eng) English
0077090160
Not available
Not available
CUSTOMER SERVICES-QUALITY CONTROL
Not available
Index: p. 473-478
478 p.
23 cm.
ill.
Not available
Access no. Call number Location Status
27584/00 658.812 Ber Q Library - 7th Floor Available
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