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Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
Not available
McGraw-Hill
2005
New York
(eng) English
007144453X
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Not available
CUSTOMER SERVICES
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Not available
xv, 222 p.
20 cm.
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Not available
Access no. Call number Location Status
04116/06 658.812 Bac P ELTC Available
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