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Transactional six sigma and lean servicing: leveraging manufacturing concepts to achieve world-class service
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CRC Press
2000
Boca Raton, Florida
(eng) English
1574443259
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Appendix: p. 217-259
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271 p.
24 cm.
ill.
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Access no. Call number Location Status
04229/05 658.4013 Ehr T SDF Available
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