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Managing the guest experience in hospitality
Ford, Robert C.
Additional author
Heaton, Cherrill P.
Publisher
Delmar Thomson Learning
Year of publication
2000
Publication place
Albany, N.Y.
Language
(eng) English
ISBN
0766814157
Series
Not available
Edition
Not available
Subject
HOSPITALITY INDUSTRY-CUSTOMER SERVICES
Note
Appendix: p. 421-423
Glossary: p. 415-420
Abstract
Not available
Number of pages
xxiv, 432 p.
Dimension
23 cm.
Other description
ill.
Summary / review / table of contents
Not available
Copies
Access no.
Call number
Location
Status
01213/05
647.94068 For M
Library - 7th Floor
Available
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