Quality management: tools
Bingley, UK
9781787698017
Not available
Not available
Emerald Business Management and Economics Ebooks 2019
Includes index
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
online resource (xvi, 293 p.)
Not available
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Prelims
1. History of Quality
2. Stakeholder Management
3. Statistical Tools for Quality Management
4. The Balanced Scorecard
5. Quality Function Deployment (QFD)
6. Benchmarking
7. Customer Satisfaction Analyses
8. Failure Mode and Effect Analysis (FMEA)
9. Lean Management
10. Six Sigma
11. Process Mapping and Indicators
12. ISO 9000 Quality Standards
13. ISO 14001
14. ISO 45001
15. ISO/IEC 27001
16. SA 8000
Index
1. History of Quality
2. Stakeholder Management
3. Statistical Tools for Quality Management
4. The Balanced Scorecard
5. Quality Function Deployment (QFD)
6. Benchmarking
7. Customer Satisfaction Analyses
8. Failure Mode and Effect Analysis (FMEA)
9. Lean Management
10. Six Sigma
11. Process Mapping and Indicators
12. ISO 9000 Quality Standards
13. ISO 14001
14. ISO 45001
15. ISO/IEC 27001
16. SA 8000
Index
| Access no. | Call number | Location | Status |
|---|---|---|---|
| 00436/20 | 658.56 Sar Q | Online | Available |
