User satisfaction held an important position in an organization to measure information system
implementation excellence. Therefore, it is necessary for an organization to evaluate their delivered
service using end-user satisfaction as feedback. The objectives of this study are to evaluate user
satisfaction and examine the dimensions of WEBQUAL instrument which are valued by e-library user
in Stock Exchange of Thailand (SET). This research conducted under WEBQUAL theory (Barnes and
Vidgen) and end-user satisfaction theory (Doll and Torkzadeh). Analysis organized from a set of data
which involve 341 responses from e-library systems end-users confirm some degree of positive
association between WEBQUAL dimensions and end-user satisfaction.